Your memorable information

Please enter your FULL memorable information then click on the continue button.

Please note: Your FULL memorable information consist of letters and number, it is not your password or username. Example: (banking123)

This login step improves security.

Contact Us....

General banking & account queries

0345 300 0000

Internet Banking queries

Technical queries about the Internet Banking service
0345 300 0116

Savings application queries

0345 300 0000

Open 24 hours a day.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.


If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (NGT) Service or via Textphone on 0345 300 2281. If you're Deaf and a BSL user, you can use the SignVideo service available at

Help & Support

  • What is memorable information?

    Your memorable information provides you with an extra layer of security which helps prevent anyone else from signing into your account. You will have been asked to set this up when you logged in to Internet Banking for the first time.

  • How do I log on with my memorable information?

    Every time you log on to Internet Banking you’ll be asked to enter 3 randomly chosen characters from your memorable information. If your memorable information is “Example123”, character 2 would be x, character 8 would be 1. For more help with memorable information, see the log on / log out section of our demo.

  • Is my memorable information the same as my password?

    No. Your memorable information should be different from your password. This is to ensure that your account stays as secure as possible. If you forget your memorable information, click 'Having trouble logging in?' and follow the on-screen instructions.

  • What can I do if I forget my password or memorable information?

    On the Internet Banking logon page click 'Forgotten your logon details?‘ and follow the on-screen instructions.

  • What else can I do to protect myself online?

    Adopting a few good habits can help make sure your personal information stays safe and secure on the internet. How can I tell that this site is secure?

More Help & Support